Refund policy

30-Day Returns

We accept eligible returns requested within 30 days after your order is delivered.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

Before sending anything back, contact us at support@stoneph.com with your order number. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING AND RESTOCKING FEES

Approved eligible returns include free return shipping. We do not charge a restocking fee.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at support@stoneph.com with your order number and photos so we can evaluate the issue and make it right.

REFUNDS

We will notify you after the return is received and inspected. If approved, the refund will be issued to your original payment method. Your bank or card provider may require additional time to post the refund.

EXCHANGES

For the fastest replacement, contact us before returning an item. Exchanges are subject to product availability.

ORDER CANCELLATIONS

Orders begin processing quickly, so cancellation is not guaranteed. Contact us as soon as possible at support@stoneph.com and we will help if the order has not yet shipped.

QUESTIONS

For return questions, email support@stoneph.com.