Shipping policy

U.S. Shipping Policy

StonePH currently ships to addresses within the United States, U.S. territories, and APO/FPO/DPO addresses.

ORDER PROCESSING

Orders are normally processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays. During periods of unusually high order volume, processing may take longer. We will contact you if there is a significant delay.

SHIPPING RATES AND DELIVERY ESTIMATES

Free Standard Shipping: Orders of $33 or more qualify for free standard U.S. shipping, with an estimated transit time of 3–5 business days after processing.

Standard Shipping: Paid standard rates are available for orders below $33. The estimated transit time shown at checkout is generally 2–6 business days after processing.

Expedited Shipping: Expedited shipping is available for eligible orders, with an estimated transit time of 1–3 business days after processing.

Available rates and final charges are displayed at checkout before payment. Delivery dates are estimates and are not guaranteed.

TRACKING

When your order ships, you will receive a shipment confirmation email with tracking information. Tracking may require up to 24 hours to become active.

DELIVERY DELAYS

Carrier delays can occasionally occur and may be outside our control. Please verify that your shipping address is complete and accurate before placing your order.

DAMAGED OR MISSING SHIPMENTS

If your order arrives damaged, incorrect, or incomplete, contact support@stoneph.com with your order number and photos of the package and product so we can help.

INTERNATIONAL SHIPPING

We do not currently offer international shipping.

QUESTIONS

For shipping questions, email support@stoneph.com.